inQuo Terms and Conditions
Scope of Services
You may initiate the Services via telephone, via the Site, or other means made available by inQuo. inQuo will use commercially reasonable efforts to answer Your technology question and resolve Your technology problem for a fee as set forth in the Site or as quoted on the telephone, as applicable. inQuo may provide certain portions of the Services via remote control session, online chat or e-mail. We may set forth limits to the technology We support. Certain Services may have minimum system requirements.
inQuo support services may include Services that are available on a one-time basis, for a fee; as well as support service plans, which are an entitlement to more than one support service over a period of time, for a recurring fee. Services may be provided remotely, on-site at Your location, or in-shop at inQuo.
Authorization to Access Your Computer; Monitoring of the Services
You acknowledge that by Your use of the Services You are authorizing inQuo to access and control Your computer for the purposes of computer diagnosis, service and repair. For onsite work, You agree to allow inQuo on Your premises, and agree to provide a safe working environment.
In connection with delivering the Services, inQuo may download and use software, gather system data, take remote control of Your computer and access or modify Your computer settings. By accepting these terms, You hereby grant inQuo the right to connect to Your computer, download and use software on Your computer to gather system data, repair Your computer, take remote control of Your computer and change the settings on Your computer while performing the services. Other than as set forth in the warranty section below, You agree that inQuo has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the Services.
YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS AND SOFTWARE STORED ON YOUR COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. INQUO, MAY OFFER FOR A FEE, TO BACK UP YOUR DATA (DOCUMENTS, MUSIC, PICTURES), HOWEREVER YOU ACKNOWLEDGE AND AGREE THAT INQUO OR ITS AFFILIATE PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE, THAT MAY ARISE OUT OF THE SUPPORT SERVICES. YOU ALSO ACKNOWLEDGE AND AGREE THAT INQUO OR ANY OF ITS DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES, CONTRACTORS, OR AFFLILIATE PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY FROM ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LOST SALES OR PROFITS, WHICH IN ANY WAY ARISE OUT OF OR RELATE TO ANY SUPPORT SERVICE.
INQUO DOES NOT PROVIDE BACKUP COPIES OR SUPPORT INSTALLATION OF UNLICENSED SOFTWARE TO CUSTOMERS. PLEASE ENSURE THAT YOU HAVE A LICENSED COPY OF ALL NECESSARY SOFTWARE, INCLUDING THE OPERATING SYSTEM, MICROSOFT OFFICE AND ANY OTHER COMMERCIAL SOFTWARE.
Remote support service may not be successful because the problem may be beyond Our ability to resolve the issues remotely. If this is the case, You may bring in Your computer to an inQuo support center and any remote charges will be credited towards the inShop rate. If You are unable to bring in Your computer, You may receive a refund for the Remote Support Service, as long as You have complied with all of Your obligations in these Terms.
If You experience a problem with the resolution We provide, either remotely, inShop, inBusiness or inHome, and You call Us within five (5) business days from the day You originally received the support Service, We will use commercially reasonable efforts to try to resolve Your problem at no additional charge. If those efforts are unsuccessful, We will refund the fees that You paid for the support service.
Defective Hardware may be returned for a full refund if returned within 5 days. Defective Hardware may be returned for replacement if returned within 30 days. Proof of purchase required.
DISCLAIMER OF WARRANTIES
YOU UNDERSTAND AND AGREE THAT EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES (INCLUDING, WITHOUT LIMITATION, ALL ADVICE, CONTENT, AND SOFTWARE) ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS OF THE SERVICES, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INQUO DOES NOT WARRANT THAT THE SERVICES WILL BE TIMELY, SECURE, UNINTERRUPTED, ERROR FREE, OR SUCCESSFUL IN RESOLVING YOUR QUESTION OR COMPUTER PROBLEM. INQUO MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS. NO ADVICE, RESULTS, CONTENT OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES SHALL CREATE ANY WARRANTY. ANY CONTENT OR SOFTWARE THAT YOU ACCESS, DOWNLOAD OR USE WITH THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM SUCH ACTIVITIES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Use of Software and Tools
inQuo may need to download and/or run software on Your computer to help diagnose and resolve Your technology problem. inQuo uses several types of software: the first type provides computer system information to inQuo and allows inQuo to remotely control Your computer and modify its settings or software, and the third type generally consists of utilities and other tools to improve computer performance and help resolve Your technology problem.
You acknowledge and agree that use of any inQuo software and third party software and tools accessed, downloaded or otherwise provided or made available with through the support service, are subject to the license agreements that may appear or be referenced when You access or download the Software. You may not access, download or use any Software without agreeing to the terms and conditions of the license agreements without modification. You agree that We may download and utilize Software from third party web sites and accept any applicable license agreements on Your behalf. You acknowledge and agree that We may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually 30 days) unless You purchase a license to continue using such Software. You may use the inQuo software only in connection with the Services and for no other purpose. You agree that We may, but are not obligated to, remove any Software downloaded to Your computer during the Services after We have completed the support service.
You must cooperate with inQuo and promptly respond to Our requests for information and comply with Our requests to take actions to resolve Your technology problem. You must consent to the downloading and use of Software on Your computer and accept all applicable license agreements for the Software.
In order to use certain Services, We may require that You register. During the registration process, You will receive an account number, a user name and password. You are responsible for maintaining the confidentiality of any password or account information You receive from inQuo and are responsible for all activities that occur using that password or other account information. You must provide complete and accurate identification, contact, and other information required as part of the registration process. You must notify inQuo immediately upon learning of any unauthorized disclosure or use of Your password or other account information. inQuo has no liability for any unauthorized use of the Services under Your account or on Your computer.
Fees and Payment
The applicable fees for the Services You order may be quoted on the telephone and/or may be available on the Site. The fee for the Services can be charged directly on Your credit card, or payment can be made by check or cash. You agree to pay the charges applicable to Your selected Services, as well as any applicable taxes.
By authorizing Us to charge Your credit card for Your Subscription Service, You further authorize INQUO to continue to charge Your credit card (or a replacement card, if the credit-issuing entity informs inQuo that a replacement card has been issued) for all fees associated with the Subscription Service, including renewals. You must contact inQuo if You do not wish to renew Your Subscription Service; if You do not contact inQuo, the Subscription Service that You selected will automatically renew for the same subscription duration that You initially selected, at inQuo's then-applicable fees.
The Services may not always be available due to system maintenance or Internet service disruptions.
In order to obtain remote support services, You must at have a high-speed internet connection, and You computer must be able to access the internet.
Use of the Services
Your use of the Services is only for Your personal and internal business purposes on Your technology, and not for commercial use, including resale or transfer to others. You may not sell, lease or rent access to or use of the Services. You may not allow manufacturers, suppliers or vendors of Your technology, or providers of services relating to such technology, to access or use the Services.
You may not use, or copy any information, data, text, photographs, graphics, video, or other materials provided with inQuo's support unless; (1) You use the Content solely for personal, informational and non-commercial purposes; (2) The rights granted to You in connection with inQuo's support service constitute a license and not a transfer of title. inQuo reserves the right to revoke the authorization to view, print or download any information available on the inquo.com at any time, and any such use shall be discontinued immediately upon notice from inQuo. Any rights not expressly granted herein are reserved by inQuo.
Modifications to the Services
We reserve the right, for any reason, in Our sole discretion and without notice to You, to modify, suspend or discontinue any support service, including Software, features and/or hours of availability.
inQuo uses the latest in SSL Security to protect Your personal information. While We use reasonable security measures to deliver the Services, You understand and acknowledge that no data transmission over the Internet can be guaranteed to be 100% secure and in any event We cannot guarantee that any personal information You submit to Us will be free from unauthorized intrusion.
Currently, inQuo only provides support services and sales to residents of the United States.
inQuo will respect the proprietary rights of software and hardware manufacturers and will not install or support unlicensed materials. inQuo's support and service offerings, and the Software are protected by law including copyright, trademark, service mark, patent or other proprietary rights and laws. inQuo is the owner or licensee of the Services, Software, and Content, unless otherwise indicated. If You make use of the inQuo services, software or content, other than as expressly provided herein, You may violate copyright and other laws of the United States, other countries, as well as applicable state laws and may be subject to liability for such unauthorized use.
Links From and To the Site
This site contains links to Web sites which are not under the control of inQuo. inQuo is not responsible for the contents or use of these web sites, including, without limitation, the accuracy or reliability of any services, information, data, opinions, advice or statements made on these Web sites.
You may not link to this site without the express written permission of inQuo. inQuo reserves the right to deny any request or rescind any permission granted by Us to link to www.inquo.com, and to require termination of any such link to www.inquo.com, at Our discretion at any time.
Dealings with Third Parties
While inQuo is providing support services to You, We may refer You to third party web sites, that offer products and/or services that may facilitate the resolution of Your computer support issues or otherwise be beneficial to You. These third parties and/or their websites may also be linked and/or displayed on inquo.com. We are not responsible in any way for any other third party web sites, products, services or information. Your dealings with other third party web sites promoted on inquo.com or through support services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and the third party web site. You agree that inQuo shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the promotion of such other entities on the Services. Likewise, any third parties that may refer You to inQuo have no responsibility or liability for the Services provided by inQuo.
INQUO RESERVES THE RIGHT TO STOP PROVIDING SUPPORT FOR ANY REASON. IF INQUO STOPS PROVIDING SUPPORT, YOUR SOLE REMEDY, IS A REFUND FOR FEES COLLECTED IN WHICH SUPPORT WAS NOT PROVIDED. IF YOU BREACH THESE TERMS, NO REFUND WILL BE PROVIDED. OTHER THAN PROVIDING A REFUND WHEN WE TERMINATE FOR OUR CONVENIENCE, INQUO WILL NOT BE LIABLE TO YOU OR ANY THIRD-PARTY FOR TERMINATION OF THE SERVICES FOR ANY REASON. YOU ACKNOWLEDGE AND AGREE THAT UPON TERMINATION, INQUO MAY IMMEDIATELY DEACTIVATE OR DELETE YOUR USER ACCOUNT AND ALL RELATED INFORMATION AND FILES IN YOUR USER ACCOUNT AND/OR BAR ANY FURTHER ACCESS TO THE SERVICES.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD INQUO, ITS DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS AND AFFILIATES HARMLESS FROM ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, IN ANY WAY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR YOUR VIOLATION OF THE TERMS.
LIMITATION OF LIABILITY
IN NO EVENT SHALL inQuo, ITS SUPPLIERS, AFFILIATES OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, MANGERS, EMPLOYEES, CONTRACTORS, OR PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND OR NATURE, WHETHER FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), MISPRESENTATION, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, ARISING FROM DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE SERVICES, SOFTWARE, CONTENT OR YOUR PERSONAL COMPUTERS AND OTHER TECHNOLOGY INCLUDING, WITHOUT LIMITATION, LOST SALES, LOST REVENUE, LOST PROFITS OR OTHER LOSS OF BUSINESS, LOSS OF OR DAMAGE TO DATA, OR COST OF SUBSTITUTE SERVICES, EVEN IF INQUO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU, HOWEVER ALL OTHER TERMS AND CONDITIONS REMAIN IN AFFECT.
IN NO EVENT SHALL THE TOTAL LIABILITY OF INQUO, ITS SUPPLIERS, AND AFFILIATES ARISING FROM THE TERMS OR YOUR USE OF THE SERVICES, SOFTWARE OR CONTENT EXCEED THE AMOUNT PAID FOR THE SERVICES.
Physical Location and Phone Number
inQuo’s headquarters are located at the following physical address:
12 South 400 West
Salt Lake City, Utah 84101
The substantive laws of the State of Utah, United States of America, without reference to any conflicts of law principles that would require the application of the laws of any other jurisdiction, shall govern these Terms. Any action or proceeding arising from or relating to the Services shall be subject to the exclusive jurisdiction of the state or federal courts in Salt Lake City, Utah, and You expressly agree to submit to the personal and exclusive jurisdiction and venue of these courts. Notwithstanding the foregoing, inQuo may bring an action to protect or enforce its intellectual property rights in any applicable jurisdiction.
The information communicated on this Site constitutes an electronic communication. When You communicate with Us through the Site or other forms of electronic media, such as e-mail, You are communicating with Us electronically. You agree that inQuo, on behalf of itself and others who may be involved with delivering the Services (as applicable), may communicate electronically by e-mail and/or may make communications available to You by posting them on the Site, and that such communications, as well as notices, disclosures, agreements and other communications that We provide to You electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by Us.
Notices and communications to inQuo must be sent to the applicable address given in these Terms or to